Decofurn Northriding - Do not expext ubdamaged goods..

Very short version: Base and mattress purchased and paid for instore. Bed arrived. Email sent as there was damage and was wrong colour. Call received a few days later. Goods sent back due to damage to mattress and colour of items did not matching

Heard nothing for many days. Finally went instore to ask about what to do next. Got told to select new goods they will credit. Purchased new base and mattress, both of us insisted that colour must be the same. Sales person, Thomas, assured us the colour is exactly the same.

Goods arrived a few days later. The colour did not match so I sent it back with the delivery people.

My husband then said they must bring the miss-matched base and mattress back as he's tired of this story. Heard nothing. Called them 2 days later. We were told to pay R300 delivery fee AGAIN. Which my husband did pay.

The goods came this last Tues. I did not unwrap the goods as I needed my husbands help. The base and mattress were placed in the spare room and the door closed.

We started unwrapping in the evening and found two holes on the one side of the mattress.

My husband spoke to Thomas on Wed and Thomas promised a mattress exchange on Fri. I cancelled/moved appointments from fri to Sat/Mon to accomodate being home for delivery. Fri Thomas sent my husband a pic saying it will be delivered and claimed it was the mattress being loaded. Nearly 1600 I got a call from Kyle stating he only just received the paperwork to arrange delivery. (Who was lying? Kyle or Thomas?)

Delivery took place this morning. And guesss what the replacement mattress also has two holes!

Sent the base and both mattresses back with delivery gents.

Then a bit later we drove to Decofurn. There we were spoken to by a blonde manageress, I seem to recall Marlene as her name, from before. Lets just say customer service is not a priority.

We left and are still waiting to be informed when the mattress will be inspected by the regional manager. We want the money for the base, mattress and last delivery fee repaid to us asap as we are expecting overseas visitors in the next couple of weeks.