EvdM
Eloth van der Merwe

1 reviews | Active since Mar 2014

06 Dec 2018, 11:45

DecoFurn - No Service, No Regard, No Worries - Customer Service Non Existing

Ordered Furniture on the 20th of November, paid for Cash. The sales lady advised me there is no stock in their depot but there is in Cape Town and is should arrive the weekend of the 23rd of November and I will be contacted to collect. I collected an item at dispatch which they had in stock and asked Gert who confirmed the stock is available in Cape Town and should arrive in the region of Monday the 26th. I received no phone call and called Gert who advised me he will check and get back to me. Never returned my call. I called the sales lay again later that week who advised me that the stock is on its way and should be with them the coming weekend (1 Dec). I waited from the 3rd Dec for a phone call and nothing. on Wednesday 5 December I decide to call again and this time I am put through to speak to the manager, Quintin. Quintin apologizes and requests I please give him an hour and he will get back to me. It is now Thursday 1 day later and still no phone Call. And the number provided (cell number) almost never gets picked up. Empty promises is all I can say and no regard for customer service. Not even a simple phone call.

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