DECOFURN NO CUSTOMER SERVICE

It is very very dissapointing to have received such poor service from Decofurn lately. A whole week of calling and nobody will get back to me. Not even the Durban branch manager. Is customer service really the most difficult thing to expect from a service provider?

I just had my delivery dropped off and I showed the guys my draws i purchased 2 weeks ago. Its usually simple to put together an item from Decofurn. When I bought it online, the assembly option didn't come up. When I picked up the item from Durban warehouse then only did i see it was so many bits and pieces. We managed to assemble it but the draws don't fit flush. I asked the deliver guy now, he said he will try and fix it. After bringing my lena cupboard down, he says i must pay him to correct my draws. Unfortunately i don't have an atm outside my house.

As a repeat customer, I would think some courtesy can be offered to me considering I've spent many thousands of rands with decofurn to be treated like this. Its absolutely pathetic. I suggest you'll take the bedside table back if nobody will assist. Maybe youll can take back everything I've purchased??