Decofurn Kenilworth Appalling treatment

DECOFURN KENILWORTH: Appalling service and no Apology:

I bought R10k worth of furniture at Kenilworth Decofurn. A few days later their delivery team contact me by WhatsApp and i ask to see the dispatch paperwork so check because I was told some items were 'out of stock' when I'd paid, plus I'd read some online reviews warning about items missing.

There was a mistake and I told the driver not to come until id called the branch. The person I spoke to promised it would be fixed and the driver would be in touch. That was the 27th Jan and i never heard back from the driver or Decofurn until today 11 days later. In that period i have called and called and called. Once they confirmed a delivery day but noone turned up. Every time i called I ended up talking to someone new and every time I was told "let me call you back. Yes, I promise ill call back" and noone ever did. I also emailed and noone ever rep****.

Today I finally had my first call from Decofurn (in 2.5 weeks) saying the delivery was scheduled for today. I said noone was home today and that im very sceptical anyone will call or deliver on Monday. I explained how frustrating and upsetting the whole process has and both the woman on the phone and her manager Grant blamed me. No apology, no accountability. Both said I hadn't answered my phone when they called!! Grant was "sure" that the delivery during the week had 'probably' come to my house and I wasnt home. He said his team had definitely been in touch and kept me up to date and didn't believe that the first time id heard from them was 17 days after purchasing. Both said i had no reason to be so upset/angry which of course made me see red mist, burst into tears and write this review.

Never again.