XK
Xabisa K

1 reviews | Active since Mar 2025

10 Mar 2025, 09:36

Decofurn is such an *********** company

I purchase a sofa from Decofurn on the 27th of November, collected the item early December. Sometime in January I detected so many faults on the item, the legs were ruined, the buttons on the sofa started to come off on the very first week I had the sofa and when I sit on the sofa I would feel it deeps. I enquired about this matter through email team and I was advised to send pictures and I was also told to take the item to the store for collection, I took the sofa after two weeks or so I got a call advising the sofa was fully repaired and ready for collection. I went to the collection point only to find that the sofa was not fully repaired as the legs were still faulty. The manager on duty that day stated that he’s gonna have the legs repaired and they will have my sofa delivered and it has now been two weeks haven’t had from them since. I wrote another email to Decofurn as a formal complaint, stating how they have inconvenienced me and I got no relevant feedback as they only stated that they spoken with the management and they cannot assist, no one has been keeping me updated about when I should expect my sofa delivered and I have spent over R700 when I took the item back to the store after I realised that it was faulty, had to spend money as well when I went to Collect the item after the told me it was fully repaired which was not the case.

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Replies (1)
XK
Xabisa K's update16 Mar 2025, 04:10
Reviewer Update
After sending multiple emails to Decofurn customer services, they finally decide to bring my sofa on the 15th without even confirming if I will be available on that day. They just sent an email on the 14th advising they will be delivering my sofa on the 15th. I was supposed to be at work that day and I had to miss work. They delivered the sofa partially repaired and I noticed that it also has a new fault. No one has taken my complaint into consideration regarding to all costs and the stress I had to go through. I would never recommend anyone to purchase any product from Decofurn as their service is beyond appalling ! I will also make sure that I will be taking this further than this so that my dissatisfaction can be taken to consideration. The manager that is called Nosi at the Kenilworth store is beyond useless !