DecoFurn is selfish and does not take accountability

I have just had a very bad experience with DecoFurn. I ordered a coffee table and chose the store collection option, why because I do not have the R300 delivery fee!!! Now I get to the store and the item has scratches and I was offered a different colour because the shop didn't have the colour I ordered in stock. upon refusing to take their colour available, I was told by the store manager that I would have to order again and I would have to "collect again"! or I will have to opt for a refund!!!! I left the shop and told them I was going back to work. I get home and call DecoFurn Customer Care and I was told the Item can not be delivered for free, I must pay a delivery fee? how when I have driven to the shop and wasted my petrol for nothing??? How is this my fault that I found the item damaged? Why cant the DecoFurn delivery for free? Is this how DecpFurn treats customers? and I was told the refund is already being processed without them even confirming I wanted a refund? Decofurn does not respect customers and heir time and money.