decofurn is pathetic

We bought an item in February but they did not have stock.Came back a month later ,still no stock.I filled in a refund form and they said it must go to head office to process.Phoned the centurion store on the 29th,spoke to Ivan who said he will sort it out and phone back.Offcourse he never did and 5 phone calls back to him and he said they lost the slip and would be paying me back.Today still no payment.spoke to Centurion who said they e mailed the request to head office and will phone me back.I phoned head office and they took the whole story and said they would pass it on to the refund department.I phoned back and spoke to the same lady but now she did not remember that we spoke an hour before.She was going to pass me on to the right department but no one answered .it seems that if you are not persistent enough they don't process your refunds.Maybe that is the companies policy ,to wear down people until they just give up.They were quick to take my money 2 months ago but not so quick to process refunds.Its disgusting and pathetic.********* and unbusiness like.Ivan is off today.I guess i will have to phone and bug him again tomorrow.This is only for 1399 imagine if it was a big amount.Sorry forgot to mention.............I have nothing better to do with my time than deal with jokers............