Decofurn incompetence

I ordered 2 dining chairs, they were delivered with missing parts. I sent an extensive email explaining what had happened and I was in communication with someone who later said they would find out if there are any spare parts available and she would get back to me. It has now been 3 days with no update. It’s so frustrating having to send countless emails to no avail. I mean, I paid money for these chairs only to be so disappointed and now I sit in my home with one working chair and one that can’t be assembled due to the missing part. I would not recommend because clearly the customer service sucks if I’m the one following up on a query I made!