DECOFURN HORRIBLE SERVICE

On the the 29th of November I placed an order for delivery. On the product, it was stated that delivery will take approx 7-10 working days. From the day I placed an order I received no communication from Decofurn, in my head I'm thinking that geez these people are so efficient, all I will see is my delivery at my door with no issues.

On the 9th of December I call them to see how far my delivery is and to my surprise, my delivery has not yet been processed. When I ask them why I am told that Babalwa contacted me to inform me that my delivery address is not accurate.

I lost my cool and told them that no one called to inform me of this. I asked to speak to Babalwa and apparently she wasn't at work and only coming back the next day. Guys...... had they called me, I would have given them whatever information they needed to speed up the process but no they decided to put my order on hold.

Today (10/12/2020) I call again, but this time I ask to speak to Babalwa, she tells me that she called me the same day that I placed my order and the next day but could find me, while she's talking I check my call log and there's no incoming or missed call from a decofurn number. I asked her why she didn't send a mail as they have all my details and instead she chooses to apologise.

To my frustration I told her that I don't care what needs to happen all I want is my delivery this weekend and she responds with so much attitude saying that "that's definitely not going to happen" she tries to explain why they won't and I cut her off because all she was going to do is give me an excuse instead of doing all her best to ensure customer satisfaction.

At this point I am fuming and requested to speak to her senior. I get put on hold until my call returned back to her again. She tells me that she'll get back to me and I told her how annoying she'd getting because I'm getting no way forward from her. I ask her for her bosses details and she only gives me her name and refuses to give me any further details, I ask for their phone records showing when she called and she tells me that she's not sure if I'll get them and I get angry because I'm not getting anything from this chick.

I am disgusted, annoyed and angry as I have been greatly inconvenienced, communication was poor, in fact there was none and one has to fight and curse for someone to actually do their job.

I eventually manage to speak to her supervisor who said she'll check with the nearest manufacturer to see if they can deliver my product as soon as possible. I am writing to hello peter as I know that chances are they won't deliver my products this weekend because of a ridiculous system that they have that can't work to my satisfaction.

I demand my products be delivered this weekend and I sure hope this comes with a complimentary product for all the inconvenienced I've experienced with Decofurn.

UNSATISFIED CUSTOMER