Decofurn has poor customer service

Very bad experience with Decofurn in Access Park. I went to buy an item. The sales attendant told me that the item was in store and I could go to the counter for payments. I got to the payment point after waiting in the queue for almost one hour. The cashier told me that the item is not in store. How is it possible ? She suggested that I should pay then it will be delivered on Monday. Today is Tuesday. What a nightmare up to now ? No-one called me and no-one bothered to update me on my request. I called them today and the lady could not find anything on the system then she **** to me by asking me to collect it at the shop today. Such a poor and unprofessional people. I went there and guess what ? The item has not arrived and nobody knows when it will be in store. It is so amazing to see poor customer service being the standard and nobody cares about customer satisfaction. They all want our money but can't give us our items at the right time. I need to go begging them after paying my money. I am so upset about such thing. It is unbelievable.