DECOFURN HAS NO HEART - JUST WANT YOUR MONEY!!!! OPEN IN PRESENCE OF YOUR DELIVERY GUY!!!REPORT IMMEDIATELY

What a complete slap in the face. We have been a client of Decofurn online for many years as a Non profit Organisation and a frail care funds are very limted. After a disasterous strom we lost cuboards desks, side tables etc and we knew we could entrust decofurn to deliver. They did R140 000.00 later to replace the damged goods. Unfortunately we did not realise that the 104 odd boxes had to be opened and assembled the same day! Ludicrous right. We had no space to put the damged ones and were replacing room by room my logistics officer and myself the CEO. We thought we were helping ordered once instead of 50 orders as free over R3000. Three parts of a desk damaged. They said they cannot replace it as we did not report it within 48hours!!!! We ordered additional products today as we calaculated short. I tried to get them to understand our plight. promised that they would escalate the matter till now NO ONE HAS BOTHERED TO COME BACK AND WE SIT WITH THREE INTEMS WE CANNOT USE! We have paid for them. Does our business mean so little to them. is this all about the money? How sad we would love to chat with the owner I am sure this is not what he would want! These are for Older people shame on you!Products were oustatnding with exception of the broken parts.