Decofurn has no care for customers

We purchased a lamp on sale that was "shop soiled" but with no scratches or marks on it and paid for delivery with other items. Date of purchase was 15 May 2019.

Decofurn phoned on the day of delivery saying that there was no lamp in stock and said that it was sold to another customer.

We went to the store a few days later to clarify. The manager on duty (Marelize) told us that they will source another item and will confirm with her superiors to get the lamp at the same price. She said the shipment of lamps will arrive on 28 May 2019, and she will hold one of them back for us and call when it is ready. She promised to phone, but nothing happened, so we drove out to their warehouse again. On the day, she said that head office confirmed that there are some of the same lamps at other stores that we can have for the same price and she promised again to phone and finalise a few days later.

I phoned, and after their phone system cut me of 5 times, I got through to her. She made empty promises again to say that she will speak to her manager and phone me back. This was on 11 June 2019. I sent an email to their email address, and 10 days have passed without responses. Today I phoned again and apparently she is off sick.

Decofurn’s service is an absolute joke, as there is no care once the sale is made. Only empty promises are a guarantee at Decofurn. Even their invoices are stamped as “voetstoots”!