Decofurn - Gauteng

I purchased 2 pedestals and a sideboard, with assembly. Online. I was impressed with Decofurn contacting me about 2 days later to arrange for delivery the following day. The items were delivered (14 November), but attending to the assembly, they realised that 1 pedestal could not be assembled, due to a major manufacturing fault. The driver told me and showed me that he already escalated the matter via WhatsApp. I didn't want to just sign the delivery note, and striked through the words received in "good order and condition", made an additional note, to refer to the correspondence on WhatsApp with the relevant names. I was told that I shouldn't worry, that Decofurn will get in touch with me to arrange the replacement. No one called. My 1st email was sent to them on the 19th, with attached photos of the delivery note and pedestal I took, just to follow up on any kind of arrangement. So after 4 emails and 2 calls I finally got some indication of an arrangement being made - today, exactly 2 weeks later. I got messages then from the person dealing with the transport arrangements of this item (suddenly while still actually, ironically, on a call with Decofurn), stating that it has been scheduled for tomorrow, the 29th. I then made arrangements, of course, for someone to be at home on the 29th, for this purpose. Half an hour later I got another message stating that there now seems to be a problem - the warehouse has still not received the stock from Cape Town. 2 week later. I would honestly not be surprised if the relevant warehouse only actually ordered it now, from Cape Town then. No one taking charge of a matter. No one following up with wherever the stock should come from? Being told "I'll call you back", then me having to call again the following afternoon because no one called. Emails just left ignored as of the 2nd one.... The customer having to take charge. I am really not a difficult customer, and usually very patient and understanding. But this is unacceptable.