Decofurn furniture utterly unprofessional takes no responsibility.

Decofurn customer services are very bad. Refusing to take responsibility. My mom ordered a chest of drawers from Decofurn. It was about 3 weeks ago. We paid a delivery and installation cost on top of the purchase. Firstly they promise that delivery will be done in 5-7 working days. We waited 21 days. Yesterday a person came with the delivery and dropped to huge boxes with lose pieces of plank for my 70 year old mom to assemble.

We bought the furniture not pieces of plank. The delivery guy told my mom that decofurn don’t assemble furniture.

If we had known we would have ordered it. I’ve been struggling to get hold of decofurn telling me that they won’t assemble due to Covid. How can you expect a 70 year old woman to assemble a big cupboard by herself???

Who is going to take responsibility of the warranty etc. This is unacceptable. And no response from decofurn.