Decofurn Furniture Shop Northriding Sells broken Items

Decofurn Funiture Shop in Northriding

The worst service I’ve experienced. I went into the store to purchase a couch. I made payment and received my invoice. Later that day they delivered the item. As I was unpacking it I noticed that the item was broken, I took a picture and returned it into its packaging.

The next morning I sent an email with my invoice and the item with the defect. I got no response. Between 13:00 and 17:00 I called the store 6 times. I would be put on hold, nobody would answer, or they would drop my call. I had to threaten to write a review on Hellopeter before getting assistance. They said they’ll deliver a new couch and pick up the broken one in 2 days. Today is the third day, I have received no communication from Decofurn, instead I call them at 10:30 and all their lines don’t work.

I wouldn’t recommend this store to anyone. I currently want a refund so I will not have to deal with such ****gish behavior again.