Decofurn Fourways - Take money for item not in the Country or in stock - Will consider refund?

<p>Paid store in full for a bookcase that they told me is not in stock and on order. Will take 5 days to be delivered to store. Followed up after 5 days, first tried calling - no answer at all. Send an email - No answer. Drove to store in person to be told that the item is not even in the Country. "They are sure it will arrive" but not prepared to commit to when - maybe another 5 days - staff don't know. Asked for my cash back - was told that they will take an average of 4 to 5 working days to process the refund (If successfull). Please fill in a form. Thus Decofurn accepted full payment, earned bulk interest for a minimum of 10 working days i.e. two weeks before they will "consider" refunding their client. Dear Decofurn board of Directors your organisation and directors have been reported to the various relevant authorities. Re the Consumer Protection Act and legal requirements regarding the acceptance of payment followed by failure to deliver. </p>