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odesh.naidoo odesh.naidoo

1 reviews | Active since Feb 2017

27 Feb 2017, 13:45

Decofurn Fourways - Sad and pathetic service

<p>#Decofurn Fourways - Last month, I waited 4 days for a bed that I was told 'next day delivery' with no appology whatsoever. The driver then made me wait another 4 hours to return with a duvet he forgot to off-load that morning...</p> <p>I returned to Decofurn Fourways a month later thinking to myself, 'everybody has an off-day' and was glad I would be collecting my table and chairs that I had requested in January.</p> <p>However, you have yet again managed to lower your standard....</p> <p>Your service is disgusting... Your cashier grunted & murmered at me while having a full on Whatsapp conversation the entire time. Even to the point of rolling her eyes like I am disturbing her!</p> <p>Your sales consultant sudenly forgot how to speak English when he realised he forgot to order my furniture and spoke to the cashier in another language before he decided he was just going to leave the store... </p> <p>How terrible does the serivce have to get, how many customers do you want to lose before you audit this store??? </p> <p>Saying sorry after the fact is not good enough - Your customers have built your company and deserve better!!!</p> <p>#Decofurn SA - I live 3 kms from your Fourways branch and I will never ever support them again! I actually drove 60kms to Decofurn Centurion where I received service and furniture with 20 minutes of parking.</p> <p> </p>

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Replies (1)
Decofurn Factory Shop
Decofurn Factory Shop's reply27 Feb 2017, 18:21
Official

Hi Odeshthra

We have received your complaint & are currently investigating with the Fourways store as to what happened. We would like to apologize for any inconvenience caused and will take any necessary action accordingly.

Thanks & Kind Regards

Decofurn