Decofurn Fourways Management useless

We have had the worst experience with Decofurn FOURWAYS management.

We ordered a couch and side table back in December 2018. Within the first 3 weeks (2 weeks we were away on holiday) the recliner on the couch didn't work. Whilst trying to arrange for a new one the side table also broke.

1. When the couch and side table were replaced. The incorrect couch was brought. The side table was also the incorrect colour.

2. The next day the table was delivered. Asked for call back from manager but nothing.

3. 2nd attempt to deliver ,( after numerous follow ups) the couch was the incorrect colour and two of the same sides delivered.

No one gets back to me. I have escalated via mail and tried calling the hotline( which is uselsess as no one answers). I finally got hold of the fourways branch. Manager does not address the issue of lack of feedback and breaking promises all the time. Dealt with the warehouse manager, same exact trend. He told me would call me on Wednesday ( this was after me calling on Monday) but nothing. Call on Thursday, given another story by the warehouse manager. He told me delivery will be Saturday. I make a point of asking him to call me on Friday to confirm or at least if something went wrong. Again **** to no call was received. It is now Saturday no call has been made me to to let me know what is happening. I am sitting at home waiting in case yet again

The lack of commitment and urgency by the management at Fourways is shocking. After all that has happened no one is taking this seriously and at least keeping me informed. Considering all I have remained respectfull and understanding but perhaps that is the reason I am in this position.

The next step for me is to take this up with the goods and services ombuds and also use social media to bring awareness to how thus company operates.

I am guessing the same useless service will continue and no response received here even.