Decofurn Fourways ********!!!

Decofurn Fourways' service has been extremely disappointing.

We purchased a side table in August while it was on sale. At the time, we were advised that the item was out of stock, but we could still pay for it at the advertised sale price and would be contacted once stock became available for collection.

We were never contacted.

When we eventually followed up to collect the item, we were then told that we had to pay the difference between the sale price and the current price before the item could be released. We were apparently required to have the invoice reprinted, and because the sale had ended, the original sale price was no longer applicable.

This is completely unacceptable. The entire reason we purchased the item was because it was on sale. Had it not been offered at that price, we would not have purchased it in the first place.

We fulfilled our side of the agreement by paying for the item at the advertised sale price. It is not reasonable to expect us to pay an additional amount simply because Decofurn failed to notify us when the stock became available.

Extremely poor service and a very frustrating experience. We expected much better from Decofurn Fourways.