Decofurn failed to deliver a plant but refuses to take liability or refund me

Decofurn refuses liability for item I paid for but never received

Decofurn delivered my order on 21 August 2026, with damaged chairs and a Palm Plant in Pot valued at R519 missing.

I reported the missing item by email on 23 August 2026, within 48 hours as instructed by their driver. The chairs have since been repaired, but 20+ days later, I still have not received the plant I paid for.

Decofurn has now refused to accept liability for the missing item.

I paid for it. I did not receive it. Decofurn refuses to resolve it.

Case ***6 has now been escalated to the relevant consumer authorities.