Decofurn Factory Shop - Worst ever customer service

So for 2 weeks now, I've been fighting with Decofurn Deco Park in North Riding about a desk we purchased. They are basically calling me a **** because in their opinion it was self damage. My husband and I carried the desks up to the offices by ourselves and I assured them that there was no damage whatsoever to the items from the time we left the warehouse until we saw the damage and reported it immediately.

One of the office chairs we purchased was also rusted - the manager said that he can replace it, but only the rusted part of the chair.... So what are they going to do? Remove the metal piece from another chair and then replace that chair's with the rusted one and try and sell it to someone else? Why not give me a whole new chair? An in any case - they supp**** one chair short because of stock, so, I've been waiting for the fourth chair for almost 2 weeks now, how long will I wait for the rusted chair's metal part?

Besides the actual bad quality of the furniture - the customer service is even worse. I immediately notified the branch of the defects on the items. Got a read receipt. No Response. Resent the e-mail, got another read receipt. No response. Resent the e-mail a third time, with a very sarcastic comment. Finally, a response! Where he said that the desk was self damage and he'll replace the metal part of the chair. Of course I fought this, because I won't pay R900 for a desk and have it look like this. Apparently he sent the pictures to his regional manager and this person was also of the opinion that the desk was self damage. This regional manager is also not available to speak to customers, ever. I've phoned the national number twice to have a complaint logged with the regional manager - both times I were told that he will get back to me. This has now been a total of 48 Hours (not including the weekend) I haven't heard a thing from the regional manager.

This whole company - not just this branch, can definitely work on their customer relations and customer service. Quentin Bornman is the rudest person, never mind manager, that I have ever dealt with. To treat a customer, who has spent well over R10 000 at your branch, like a **** and ******** is not getting you any more business. Least he could have done is to ask me to bring the item in, so that he can inspect it and then make a decision. But it seems that I know more about customer service than he does.

I hope that this review will maybe get some reaction from Decofurn and if not, I hope that any potential customer who reads this, will think twice before spending money at this business.