Decofurn Factory Shop - Greenstone

I bought a dining table on 09/03/2017 at Greenstone, the representative advised me that they are out of stock we will have to wait for at least a week to get our package. On the 18th of February I received an SMS that I need to come collect the package, when I got there I waited for 45 minutes to an hour before someone told me that my order is not complete (there are certain things missing).

I therefore asked to see a manager;

My concerns to him was: why did I receive the sms if my package is incomplete??? He didn’t provide me with a satisfactory answer. I hired a transport to go collect my order for nothing, I therefore asked him what’s the best option to resolve the situation of me incurring the transport costs due to their in competencies? He also didn’t provide me with the appropriate answer!!!

If that’s how customers are treated then we are in a real shock, I’m thinking of escalating this matter further because my rights as a customer have not been treated fairly at all.