Decofurn Centurion is bad new. I will never buy from any Decofurn store ever.

I purchased Rio couch set from Decofurn centurion in Aug 2018 and July 2019 they showed defects. I then loaded a warranty claim for repairs and it was approved. I took the items at Decorfurn centurion on the 19 September 2019 and informed the store that I reside in the Northern Cape hoping they will not take long. Unfortunately my leave days got depleted the I had to drive back at to work but made arrangements with the store that I will send someone to collect on my behalf. They made copy of the invoice and the person I sent had the same copy as well. When my driver arrived on the 30th September 2019 at 16:47 they did not bother to go through the invoice, they instructed my driver to reverse his vehicle and loaded the wrong item. On the 01 Oct 2019 my driver arrived and i discovered that they dispatched the wrong couch. I therefore informed dispatch that they sent the wrong item. They apologized that there was a mix up because they were expecting another customer. They inquired about my location i then provided with the address. After that communication they changed the story to find a blame on the driver and instruct me to take back the wrong couch. Unfortunately I have evidence that i provided them with the invoice and my driver had the invoice as well. I cannot be liable for their own mistake.

Friday 04 Oct 2019 I received a call from *** (warehouse) who threatened me to return the wrong couch they dispatched and that he was given a warning. He further informed me that he will drive his own car to the Northern Cape to collect the wrong couch and i must collect my stuff. I told the caller that he can do so I will still take it up to have my items delivered as it is not my mistake they loaded the wrong items. I do not feel safe anymore to engage with them anymore especially that i did not get help from Decofurn Headoffice.

See correspondence below: Dear Decofurn Centurion

I have delivered my couch for repairs on Thursday 19 September 2019,I made follow up on Wednesday as i have indicated that I recide in the Northern Cape and it will be ideal to collect the repaired couches on Thursday going back to the Northern Cape, Kathu. . On Thursday i received a call from Warehouse manager informing that the repairs are completed and ready for collection. 5 minutes after i received another call (lady) that the store has no driver to collect items from upholstery therefore i cannot collect. I therefore made arrangements with the warehouse that i will send Themba Mabuza to collect the items on my behalf. On Monday 30 September I called the warehouse manager confirming the collection details and they informed that they have the items and the invoice ready for collection.The person collecting myself arrived and engaged with the collection department (Tshepiso). Wrong couch was dispatched instead of my items. Refer to the trailing mail, pictures submitted for warranty claim and the couch delivered. Please advice further to collect the wrong item and deliver correct items.

Regards Keaoleboga

Good day

I do apologise. It would seem that there was a misunderstanding between my manager and the dispatch clerk. We had a different client who was meant to collect his armchair. They misunderstood and gave the armchair to the gentleman you sent to collect your backrests. Please advise where the couch is at the moment?

Kind Regards

Aniza Wilken

Assistant Warehouse Manager

T: ***

Dispatchcen Oct 1, 2019, 3:58 PM (3 days ago) to me

Good afternoon

I took the matter up with my manager. He is the gentleman you spoke to yesterday when you called into the store to confirm if your repaired item was at the shop ready for collection. Unfortunately there was a mix up.

We had 2 repairs at the store and the armchair you now have belongs to a client who was also supposed to collect yesterday. Unfortunately when you were on the phone with my manager you mentioned collection a couch – you did not specify the backrests. This is why he confirmed the armchair that was here. When the gentleman you sent came to collect the chair he did not have any paperwork with him to show which item he was supposed to collect exactly. My manager and dispatch clerk worked off the information they had with reference to your telephone call – that you wanted to collect a couch.

We do apologise and do recognise the mistake made but unfortunately we have to ask that you return the armchair to us and we will give you the backrests that belong to you.

Keaoleboga Mookodi <***> Attachments Tue, Oct 1, 7:12 PM (3 days ago) to Dispatchcen

Good evening

I regret that your information is incorrect as I have specified the Rio back seat for collection and provided with the details of the invoice which was confirmed by the warehouse manager that they have a copy of the invoice. It is not my fault that your store failed to follow the documentation and dispatched the wrong item. Kindly be informed that I will not be liable for careless mistake. I kindly refer that you replay the telephone conversation to obtain true reflection of what transpired on the call. In addition I arranged collection of the items on Thursday following the delay and miscommunication through out the day and you confirmed everything is in order.

The poor quality of the couches has caused me financially and time to send the back the items for repairs.

Please deliver my items and collect your couch.

Regards Mookodi K.F

4 Attachments

Keaoleboga Mookodi Attachments Oct 1, 2019, 7:33 PM (3 days ago) to info

Dear Decofurn head office

Kindly assist me with warranty claim matter and wrong item dispatched by Decofurn Centurion whereby the store does not want to take responsibility for their mix up which resulted in delivery of the wrong items. Please see email trail below and advice further.

Regards Mookodi K.F

4 Attachments

Johan @ Decofurn Furniture *** via g001.emailsrvr.com 2:22 PM (5 hours ago) to me

## Reply ABOVE THIS LINE to add a note to this request ##

The customer's driver collected a couch instead of the repaired back rests.

The couch that was incorrectly collected need to be brought back to the store to collect the repaired back rests.

Kind regards,

Johan

Keaoleboga Mookodi <***> 7:31 PM (31 minutes ago) to Johan

Good day

Please take note that Decofurn Centurion did not follow their procedure to verify the items on the invoice but instead instructed the driver to reverse the vehicle then loaded the wrong item. I am not liable for their mistake and request the store to deliver my items collecting their couch simultaneously.

Regards Mookodi K.F