Decofurn centurion- Bad service, Rude staff

Absolutely disgusting service and rude staff members does not even begin to explain the service received from Decofurn Centurion. My mother was assisted by Justice Ngobeni who helped with w transaction to buy a bed... this took over their service delivery time of two weeks waiting period to process the order, the day the bed was meant to be delivered we called over 5 times to only be told last minute they didn't have a ball is available for delivery, the next day the bed was delivered and the *****s were missing meaning it couldn't be assembled. Along with the bed we bought pedelstals which have now taken 5 weeks to deliver... 5 WEEKS... when we asked for a refund Justice Ngobeni refused and said he would personally deliver the pedestals himself... we're still waiting. When we call no one wants to take responsibility... Justice was even rude enough to either hang up the phone or put me on hold while o was speaking, obviously as an irate client having to deal with such service you can not remain calm. Today we will be going to their offices to demans for our refund, let's hope it won't be a painful experience. We can not be treated as if we heard there was free furniture... We paid! Absolutely rude and unacceptable service.