DECOFURN BOKSBURNG - SERVICE/QUALITY UP TO !@?>

In june we purchased various items from decofurn boksburg but in the 1st month our lounge suit broke and had to be replaced and now again our bed frame broke on the Cali 2. I spoke to Teninta on 15/09 @ 13:50 when the frame broke and she promised to contact me 1st thing monday morning 16/09 - still waiting for that phone call. After sending an email and explaining that this is urgent because i have back problems. So after numerous email following up i was contacted yesterday 17/09 and was promised that me replacement would be delivered at 1 oclock today 18/09 and i made arrangements to that promised. At 11:35 i phoned decofurn boksburg to find out where the driver is and had to leave a message for the warehouse manager an hour later i had to follow up again where nobody still had any answers only after swearing and screaming i got an email from dispatch -Jacques Tredoux that reads the following - Good day Madelein Our transporter is running very late today,i cant tel you a time,we do apologize for the inconvenience,he will call you when he is on the way ,he had a very big assembly in Pretoria what was holding him up. So after i was promised 12oclock today my replacement order still gets ignored and shafted into file13. Why must there problem become mine. I have already had such bad service and quality disappointment and still they keep on disappointing. Nadine from head office promised to resolve this so lets see.... But PLEASE DONT BUY FROM DECOFURN - at this stage they can collect all there **** and give me a refund.....SO DISAPPOINTING