Decofurn Boksburg, no service after delivery

I bought a yazu 3piece recline lounge set at the Boksburg store. After delivery the single seater were damaged. After phoning and sending emails I haven't got a response. I then made a trip and received feedback that a new chair was ordered from Cape Town. Almost two weeks later and no contact made from the store, no apology, no feedback. Absolutely disgusted with the service. The attitute of the people in the store to help me was to be ashamed off, just blaming the next person