DecoFurn @ Amorosa

I have never seen a store that treat their cash paying customers like they are the ones that own the store something even after inconveniencing them. I reported a factory fault with one of my purchases from the store a week from this submission (2024/06/21). All I got was a few responses on email directing me to the individual tasked to handle and resolve this matter and a call from the store saying they will call me back. Everything from there on out I had to either use my money and time to call and send them follow up emails to which they are incapable of responding to. At this point their AI or auto response system is more useful than the employed people at DecoFurn Amorosa. DecoFurn SA I paid for my items in full, why must I be subjected to following you around like I owe you money. This is the worst experience I have ever had with a furniture store. I have been cordial for way too long to a point that DecoFurn Amorosa think it is ok that they take a stance of nonchalant don't care attitude. If you do not deliver or provide a clear ETA for a replacement, things will become unpleasant. I don't understand why I must be running after you to replace the purchased item and have to go the route of increased blood pressure for you to do your JOB.