Decofurn are ********

I purchased a wooden tv stand from decofurn furniture silver lakes and it was delivered on 5 feb 2021. A day later the back of the tv stand a piece of wood is coming apart. I contacted them and they tell me that I’m the one that damaged it. Now a day later and I damaged it how is that possible. In their terms and conditions it states it will be replaced if there is a fault with it and if a factory fault like a piece of wood is coming apart is my fault then decofurn is selling inferior products. This tv stand is 4300 rand and the person at decofern just wrote to say their drivers said it was fine and I’m at fault. Decofurn has the worst service and I will tell whom ever listens to not buy from them. Their customer service is appalling and no one even took the time to call to actually find out what transpired. I guess the little man is not important for a huge business. Might as well continue supporting small businesses and retailers like Makro who don’t even question the customer who can return within seven days. Shame on you decofurn! Hope your sales drop!