Decofurn a ****

I bought 8 office pu leather chairs for my client from Decofurn, the chairs were delivered and assembled, before the delivery guys left I did my own quality checks and discovered four of them had scratches I then showed the delivery guys and wrote a note on my invoice, the Nex day I contacted Decofurn I was then told to send an email with pictures and my invoice, which I did, I then checked again the next day if they received my mail, that’s when I was told it takes about 4-7 working days to get a respond and therefore they will send someone to investigate, what ****ed me off is that the lady I was talking to said that if there will be any returns/exchanges I must pay for delivery again, how so if it’s not my fault that they didn’t do their job properly by making sure they check for quality checks before sending out a delivery to me, I am not happy with how they do things they don’t do quality checks at dispatch and once a customer discovers faults on products they want to **** a customer into paying for a second delivery that should be on them because of their negligence and one thing I have noticed they use poor quality of delivery services. Decofurn when you see this message know that I am not going to pay for a second delivery it’s not my fault that you guys sold me chairs with scratches.