DecoFurn

Our delivery was scheduled for a Saturday, confirmation as given the Friday with an estimated time of delivery which ranged 6 hrs between 11am - 5pm which meant that our whole Saturday would be booked out waiting for an ET delivery. Then we get a message saying they confused the area codes - which was given right the first time. Then around 16:30 they asked to reschedule delivery. Bearing in mind we’ve waited the whole day for an initial scheduled delivery to take place, they want us to reschedule for the Sunday. We agree but ask the manager Heinrich for a confirmation on time and ask to make our delivery priority in the morning because they couldn’t meet the required delivery day. Heinrich then continues to argue with me saying his not sure if they can I must just wait and see the Sunday IF delivery can take place between 11:00 & 12:00. I told him that shouldn’t be the case and that we should be on a priority list because we already wasted a whole day waiting. This is unacceptable service from the DecoFurn delivery team - you advertise great specials but your execution and after sales service is pathetic!!! Disappointing and disgusting. Heinrich was not even interested in resolving the situation based on his teams actions.