Decoferns Poor Qualify items and disgusting service.

I purchased reclined couches from Decofern and within 1.5 year during the lock down period the back rests started to come apart, I then called the Durban management and then they advised that they will take the back rests back and fix them, took about 2 weeks, this spills over the Christmas period where they returned the same damaged back rests, pealed even more as they had left it in the warehouse, now in the new year they collected again and it has been 2 weeks, my recliners are looking like dry meat with no back rests, we are sitting on the couches and they feel like they are falling apart, the people delivering also commended us on how good and neat we keep our house so I wonder is the quality of Decofern items poor. I want a full refund or a full exchange of the whole couch, I am so done with this back and forth and the lack of transparency and the fact that I have to call every day for feedback, no one ever gets back to you. please Decofern this is disgusting.