Decodurn Delivers on Poor Service

Good day

I am very unhappy at this moment in time with the service I have received from Decofurn SA.

I placed two orders with Decofurn

The first order I placed was order: 373619 placed on 20/05/2020 (still not delivered).

Second order, was order: 421721 placed on 22/05/2020 and (delivered on 05/06/2020).

I requested that Decofurn phone and confirm when they will be delivering and have proof of emails stating that they will confirm with me the day before they would be delivering. To my surprise I did not receive any confirmation and order 421721 just pithed up at my house, causing great inconvenience as to that no one was home to receive it.

I have been trying two weeks straight now to get hold of Decofurn on the hotline as well as individual stores throughout the country, and there is simply now answer, waisting hundreds upon hundreds of rands airtime.

My second a temp was to mail, I've lost count on how many emails I have sent and still no response.

I've gone through all of this just to simply find out when my first order (373619) will be delivered, so that I can make the necessary arrangements.

I understand that the orders might be late because of our current situation, but I mean honestly reaching a total of over 20 WORKING DAYS, is just ridiculous and then to top it all one cannot get hold of anyone at this company via mail or phone.

I will never in my life support Decofurn SA ever again.

I would like feedback on this matter asap. Or for all that I care this order can be cancelled and I would gladly be refunded and take my business elsewhere.

Your sincerely