Deco Furn

Currently unhappy with the service I have received from decofurn centurion, firstly I bought an item from them end of January well the reason I paid in full and not laybye was because it was the last item in stock and would take 6 weeks to have it delivered from turkey the sales agent said, cut the long story short Friday I called to find out if I can collect as I paid in full they advised that it’s ready for collection, so I arranged a driver and paid to pick up the items when I arrived was I not rudely told to sit down and someone will be with me by Clara. So I queued for 20 min only to be advised that my order is incomplete, I asked what must happen now as I arranged to collect my item, Clara simply asked in a rude manner again would I like a refund???? I mean what kind of customer service is that ? The manager then advised he will make a plan before end of day guess what till now I’m still waiting all the inconvenience caused and financial burden even now I don’t know when I’ll have my items from them