DECO-FAN CENTURION, VERY POOR SERVICE

I CANCELLED MY LAY-BYE AT DECO FAN CENTURION, THEY SAID I WILL RECEIVE MY MONEY WITHIN 7 DAYS, THEN SEVEN DAYS PASSED WITHOUT ME GETTING MY MONEY, I PHONED THEM THEY SAID THEY WILL LOOK INTO IT, THEY NEVER DID, THEIR MANAGERS **** AND SAID ILL RECEIVE MY MONEY ON 01/11/2018 BUT I NEVER DID, TILL TODAY THEY ARE STILL SAYING THEY WILL LOOK INTO THE METTER. I'M STILL WAITING FOR MY MONEY. SOMEONE PLEASE HELP