Damaged goods recieved

I ordered a bed base from Decofurn online on the website. Even though I was told that it would take 3 to 5 working days, I received a call yesterday the 7 July to have my bed base delivered. I received the flat packed bed base, and when I opened the box for the headboard I noticed that the headboard was cracked. I phoned the driver back straight away and he tried to see if he could get hold of the factory, but it was already 14:30 and they were closed. He said he would sort it out in the morning. I phoned him twice this morning and he was still waiting for the factory to resolve it. I phoned the factory and I was told I would need to send an email and a picture of the crack. I told the lady on the phone that I am not prepared to wait another day before I could send a email with a picture. I told her I want a replacement and this is ridiculous that I must wait for this to be logged before a new headbase can be sent out. I am still waiting for this to be resolved.