Damaged goods not being replaced since November 2017

We have been waiting since November 2017 for the delivery of a desk which I have been promised will be delivered since then.

I have had not feedback since November 2017 and contacted the Northriding branch and initially spoke to John in the warehouse who promised that I would get the desk every weekend since the last weekend in November.

When I didn’t receive the desk in Janaury 2018, I then called the Northriding branch again and spoke to Marilyn who promised a new desk by the weekend. Since then I also had to follow up continuously to no avail.

I then called and spoke to Decofurn Head office early last week and she contact the store and spoke to Marilyn, who promised to make contact with me to arrange delivery on Saturday that past.

When no contact was made with me on Saturday, I yet again called the Northriding branch and a gentleman answered, promising to call back after investigating, which he did not.