Damaged Goods and Poor Customer Care

I made a purchase on the 23 March for a few items from the North Riding Decofurn outlet. I also paid for delivery of the items.

On the 10th of April, i was contacted to say that they will be delivering but they can't deliver everything as the bookshelf they received was damaged and they cannot dispatch damaged goods. I was also told that they don't have stock of the bookshelf so another one would need to be ordered and that it would take another 4 weeks. In addition I was informed that they won't be delivering (even though non of the issues were my fault and I'd already been patient enough to wait for 14 days ) and that i'd need to collect it.

The rest of the goods were delivered and my chest of drawers had 2 prominent chips out of the wood.

I then spoke to one of the salesmen telephonically and explained that the goods i received was damaged. Also that I had paid for the delivery service and the onus was on them.

I was told to send an email to the manager and the local email address. To date I have not received acknowledgement or an apology. I am still in the dark when it comes to how we are going to settle this issue or when i can expect to receive my order.