Customer service has died!!!

Customer service has died!! @ Decofurn Milnerton

I walked into the new Decofurn which has expanded from the old one in ****arney and found the most terrible service at the new branch compared to the old.

I have purchased a lot of products from Decofurn in the past and there service was good and professional. Problem is that when good businesses expand the customer service shrinks unfortunately.

Ok so I walked in and saw a chest of drawers that I’d like to purchase.... at first glance I noticed that there were 3 and all were different priced. The one I liked was at quite a good price compared to the other 2 which were over priced as well as the drawers were sticking and not sliding in and out properly. I decided to get someone’s attention which took a while but eventually someone came. I then asked the salesmen why the one I wanted was way better priced that the other 2 and was told that he doesn’t know but that I should be happy that it’s priced like that because it’s my lucky day. I was excited and asked if he had stock to which he said Yes he does. When I said I’ll take 2 of them he said “o wait these are marked wrong and the price is not correct. He then quickly removed the tag as if this was protocol training when the wrong price is on a item. I then told him to put the price tag back and call the manager. When the manager Allen came he was not helpful, very rude and said that I am not looking at the tiny code correctly which is for their purposes not mine. I said to him ethically you have marked this product wrong and that I demand this price. He mentioned that he called his regional manager and that they are correct and I am wrong. No professionalism as the manger had no time for me or the point that his staff had made a mistake or anything. I then left the store exstremly upset. I then emailed there head office to complain about the service and was told that they are sorry and the person that marked the item wrong had only worked there for 3 weeks and that’s all. I asked what were they going to do about the situation and there was no response. I personally will never step foot into any Decofurn again and would advise who ever shops there to walk around with the manager and ask him to confirm each and every price as you might want something and you will then be told “oops sorry this is the wrong price”