Customer Service does not matter

I'm disgusted in the service received from Decofurn, after spending almost R3600 on a product less than a year ago the item purchased broke. I then discovered the poor quality of the product. Upon enquiry I was told that queries will be addressed within 48 hours. Well I waited 8 days and had to send another mail to enquire about my complaint.

I then received a mail from Jade who informed me that they will only allow me a credit of R1499 and that I need to go to another store and select a product. I then advised her that I'm not satisfied with this at all. I visited a store in Centurion and sent through photographs of the product which I would like and after numerous e-mails I now receive no response at all.

I would strongly advise people to be cautious of Decofurn as they sell inferior products and don't care about their customers.

Lets see if they take my complaint serious now or do I have to go to additional platforms to get a response.