Customer Service Beyond my Expectation

Good day,<br> Last week Thursday, 14/04, I mailed Decofurn to the email address, I got on their website, asking for a part that broke on a bed I bought about 3 years ago. I explained what part it was, and that I was willing to pay. They said they will see what they can do, and send the part to my nearest branch, which is Kenilworth. On Friday afternoon (15/04), Julian from the Kenilworth branch called me to say they have the part! I was a bit nervous, thinking I hope it's the right part, seeing they just went on what I told them. I went to collect it today, and it's the right part, and no cost involved. I am so happy with their service. I really did not think it will be so quick.<br> I appreciate it so much.<br> Thanks Decofurn!!<br>