Customer Satisfaction is not at the centre of their business model.

I have been trying to get my furniture delivered for weeks now. When we made the purchase, we were made aware that there are 2 items that would be arriving late, due to being out of stock, and we understood this, but asked that the majority of the furniture be delivered before we move in because we have no furniture for our new place, this was agreed upon and the cashier even wrote it down on the receipt.

Come delivery day, we move into our apartment and wait for the phonecall to confirm when to expect the delivery - Nothing comes through. I call the store to find out what is happening - and after the call dropping 3 times, talking to the manager once, and calling again cause he never called me back - I get told that the purchase was not loaded for delivery because of the two items they are waiting for. I asked very nicely if they could please deliver it today because we are going to be sleeping on the floor. I didn't care about anything else, I just wanted to at least have a bed since they had that ready to deliver. Eventually, they agree to deliver the bed and they do. Great team of people arrived and they were amazing.

Fast forward to 2 weeks later, I am still waiting for the rest of our furniture. I have been calling for 2 days straight and they tell me that the bar stools, that were available a week ago, are not available anymore, the couch is not available, but they wont deliver it until the barstools arrive. All their phone staff is amazing, but the store itself and its supply chain is really horrible. Everyone has been trying to get me through and help but the delivery manager and store manager, for a lack of less colourful words, are full of ****. You do not promise a customer that you will deliver something at a particular time, forcing them to reschedule their entire day, waiting for you. Then 3 hours later, not answer the phone to state IF you're still delivering or not. Its just straight up unprofessional, and I'm pretty sure its ******* in some countries. Okay, I'm being dramatic. But Honestly, I will NEVER buy from Deco Furn ever again, and frankly will NEVER advise anyone to do so. And to think that I was singing their praises. Excuse me while I remove this egg on my face.