****** that sell either broken or plain poor quality items, that break within 6 omths

If there was a way to put a half star I would. I bought a couch last year 2019 around April at Northriding decofurn and had it delivered around May for R9000 and some change. The couch started making funny ***** sounds early January when I came back home in Kzn. I reported the problem on the 30th of January 2020 on their Instagram account, ever since then no one has helped sort out the issue. I was told to send an email with photos, which I did, told to send more inboxes or dms everytime I complained on their social network walls. The worse is when you call the northriding branch, yiu are placed on hold for over 2 hours. Right now I am actually considering taking the coach back to the store. I need my money back or a new couch, even though I kmow it will also break or start making sounds withing a year. I am so disappointed.