Contravening the Consumer Protections Act

I am appalled at the service/reasoning I received when I tried to returned a damaged pedestal at decofurn. I bought a pedestal to match my bed and other pedestal. When I got home and I finally displayed the item I realised that the color was off and the finish was smoother than the other pedestal and bed. In an attempt to return this one and buy another, I called multiple times and informed them of my situation as I needed their assistance to find the other pedestal as that information wasn’t available online. The pedestal was found and I was told I had to return the other one at the store I bought it. To my surprise, when I get to that store in northriding, I am told they don’t do refunds on clearance items. And I informed them that this was never communicated to me. It is not on their website, it is not on any of their notices around the shop. And the numerous times when I called the call centre, no one communicated this with me. The manager of the Boksburg store had the nerve to tell me that they cannot prove that the sales person did not tell me because it’s her word against mine and when I referred her to multiple calls I made to the call centre where I explained the situation in detailed and I still wasn’t told anything, she tells me the call centre staff is not trained to know such information and therefore cannot be held accountable. Who then must be held accountable for information you deliberately keep from customers in chase of a sale, contravening the consumer protection about about transparency and honestly? I mean this policy of theres is written NOWHERE!!!! But it’s also the staff, including managements insufferable attitude and nonchalant demeanour regarding the issue, because they know they deliberately keep this information from you and won’t be held accountable. You cannot break laws of a country and be that pompous about it. I will not let this go!!!!