1 reviews | Active since May 2018
Conned by Decofurn Northriding
I am writing to register the shabby treatment and unjust manner in which Decofurn in Northriding, Johannesburg has treated me. I bought furniture, two headboards, two bedside drawers, and a tv stand for cash including delivery and assembling costs on the 19th of April 2018. After long wait and pestering them through several phone calls, most of which the sales team at Northriding did not return or pick up, I finally called the Decofurn head office in Cape town. My furniture was only delivered on the 09th of May 2018. Following up my purchase was a nightmare. The team at Decofurn ,Northriding did not pick up my calls. When they did they promised to cal back and never did. When the delivery people came with my delivery they arrived after working hours (around 6pm) and only left at 8pm with my lounge looking chaotic since they unsealed the items there and assembled them in my lounge. I had to cleanup since they were rushing to get home and were saying it's now late at night. This is in spite of the fact that they had said my delivery was going to arrive in the morning of the 9th of May 2018. As if this was not enough, one of the bed side alpha drawers didn't have complete parts and so they could not finish assembling it. As we speak it's the 14th of May today and they have not returned with the missing parts to finish assembling the bedside drawer since the night of the 9th of May 2018 when they left my place. I feel cheated and exploited by Decofurn since l paid them cash and yet l did not get value for my money. I can only describe their service as horrible and predatory. Please assist l am truly distraught and desperate to be treated like, in a mediaval fashion, this in 2018.
