Confusion, Lies or Stupidity - Which is it?

On 02.01.2025, I purchased a dining table and chairs from the Decofurn Amorosa branch for approximately R18,000, paid in full. I was informed that stock would arrive by 13.01.2025 and that delivery would occur within that week. George, the salesman, also mentioned that assembly service was not available.

After receiving no updates, I called the store on 15.01.2025 and was informed that the table in stock was damaged and the new stock was on a ship, expected to arrive in South Africa on 20.01.2025. Delivery was then scheduled for around 27.01.2025. I was also told that the chairs were in stock and could be delivered immediately, but I would have to fetch the table when it arrived. This contradicted what I was initially told about assembly, as I was now informed that assembly is a service Decofurn offers.

To resolve this, I requested all items to be delivered together on 27.01.2025. I was promised free table assembly due to the inconvenience and regular updates. However, I have received no updates since.

When I contacted your head office yesterday, I was transferred to the store, only to be told that the table is now in stock, but two chairs are missing and will only arrive at the end of February. This is completely unacceptable.

The constant miscommunication and lack of updates are beyond frustrating. I demand an immediate explanation of the situation and a resolution to this matter.

I expect all items delivered together, assembled as promised, without further delays