Concerned Customer

Firstly to the owner of this factory- Thank you for the beautiful work you have created and opening the market for us middle class customers. I am really concerned that the downfall will be because of the on-site staff , the service failure started at the cashier who firstly has the sign “closed” by her cubicle but still called my attention as she painted her nails and continued her conversation with her colleague. I stood for a good 5 minutes until I asked whether I should go to the next cube instead and she tells me she is waiting for my number. What number ?? I was so confused so she says I asked for your phone number and I’m like you haven’t said a word to be after you called me to the cube , you talked to the colleague the whole time. Fine I gave my number and paid and was advised my order will be delivered to the store today ( 1 November) . I called today to follow up in order to plan my day, spoke to 4 people who couldn’t help me until my call went back to what could be reception who advised they don’t have stock - I explained that I paid for this and was advised that stock will come today , she quickly changes the reason and explained that the stock came but it came damaged so they will “try” to place and it will be delivered on Tuesday. I suspect my order was not placed in the initial contact. I would hate to see this business fail because of on floor staff - customer service training or intervention please