Complaint regarding damaged goods purchased.

I purchased a vase at the Decofurn Centurion Branch yesterday, the 29th of April to the amount of R899. <br> <br> We collectected the item from the goods despatch department. When we arrived at home, my husband carried the vase into the house. Just as he was about to get to the living room, the handle came off. I would like to bring to your attention that there was no accident that occured nor did he bump it into any surface. We immediately returned the item and we were advised that the matter would be refered to the Regional Manager and we would be contacted the following day.<br> Without any communication from the store today the 30th of April, I contacted the Manager, Ms M Bezuidenhout who advised that they would not be replacing the item nor will they b refunding us. <br> I would like the matter resolved either by giving me a refund or a replacement of the item.