Complaint
<p>We visited the Boksburg branch on Saturday 10th June 2017 to purchase a headboard. As we looked around the store we found the perfect one but was informed the headboard is not correctly marked and is not as advertised.</p> <p>Please see attached photograph</p> <p>I asked why I can’t purchase the product as it is clearly marked at R499-00, I was rudely informed by the manager that I have to pay R599 for that item. He then continued by saying I must learn how to read and the price is wrong ! and there's nothing I can do about it.</p> <p> As a customer, the with the way I was treated is completely unacceptable and I feel someone must do something about this. </p> <p> </p>
Hi There
The headboard you were looking at was the Kara. The Kara walnut colour only was on promotion for R499 whereas the other colours were R599. This was clearly stated on the R499 price tag. Understandably, we cannot display every single colour variation of every item on our floor and therefore the tag for the R599 other colours was displayed next to the sale tag, on the headboard. This however does not warrant any other colour to be falsely advertised and to be sold at R499.
Trust you will understand this.
Thanks & Kind Regards
Decofurn
Hi There
The headboard you were looking at was the Kara. The Kara walnut colour only was on promotion for R499 whereas the other colours were R599. This was clearly stated on the R499 price tag. Understandably, we cannot display every single colour variation of every item on our floor and therefore the tag for the R599 other colours was displayed next to the sale tag, on the headboard. This however does not warrant any other colour to be falsely advertised and to be sold at R499.
Trust you will understand this.
Thanks & Kind Regards
Decofurn