CHEAPLY MADE PRODUCTS - CUSTOMER DISSATISFACTION

Where do I start??? I bought an Ally 2 door TV/PLASMA unit from the store in Springfield less than a year ago. This unit is supposed to be used to place a TV on, however our TV ended up being mounted on the wall and only the Xbox was used for this purpose. The top panel has since warped and the bottom panel has which has 2 doors which I assumed should be used for basic storage space was also warped. When I sent an email to the returns department with proof of purchase and photos to prove all of this. I was told that the product had been assembled incorrectly and that the backboard should have been sitting flush on the top panel. I was also told that the exchange department had advised they could not accept a return for the unit. I was also told that the return department had made a note to check if they had spares only to be told that no spares are available..

This was my response to them and to date I have not heard a word back:

Hi, please explain how it could have been assembled incorrectly when there is only one way to assemble it? The top panel was sitting flush on the backboard when it was assembled. If it wasn't I would have immediately sent a complaint email.

This proves my point that this so called tv unit could never withstand the weight of a tv nevermind a laptop. As for the bottom panel sagging on both the left and right sides proves that basic items cannot be stored in the cupboards. This cabinet is meant to be used for basic storage and for a TV and not as something to just be looked at as a piece of furniture in my lounge. If it was I would have bought a plastic table and a plastic container.. I am not accepting this pathetic response and will be taking this further.