Beyond Disgusting Service From Decofurn SA

Dear Sir/Madam.Yesterday my husband bought a 5 piece bedset online.Not knowing that the mattress is rockhard.We tried sleeping on it but to our dismay was unable to.We logged a complaint early morning,waiting on a call and received an email stating it was sent to the relevant department.When asked for a manager,manager is off for the day.So now we have to wait days as it is Saturday and Monday is a public holiday.I even explained that we do not want a refund,but only a softer mattress.Its unbelievable to think that they expect human beings to sleep on that.Currently our bodies are aching and we should most probably have to sleep on the floor as we not sure when decofurn sa wil assist.Furthermore we will be charged for collection and re-delivery fees.We do not mind paying the difference for a softer mattress but all these extra charges are pathetic.If they supp**** us in the first place with a decent mattress then all this would have been avoided.This service are beyond disgusting.